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This is a review of one of gearbest.com products. it arrived broken, we paid added insurance and extra delivery cost. But when we are trying to contact gearbest.com for a refund or to find out about the insurance cover, the only thing they have offered me was a $25 dollar refund.. nothing about the insurance i bought.. this is gearbest reply. ( note ) nothing about insurance... Dear keith， We would like to extend our apologies for this inconvenience. Kindly refer to our warranty policy here:http://www.gearbest.com/about/warranty-and-return.html http://www.gearbest.com/about/terms-and-conditions.html After reviewing your case, please review our possible solutions: 1)Return the item back to us You can return the item back to us in China as per our terms and conditions indicated in the link above. a.Once we receive the item , we can exchange or offer a product refund back to your GB wallet. As long as the item does not exceed the 45 day money back guarantee limit. 2)Keep the item and accept a partial refund on Wallet (credit) We can offer a partial refund of your product value which is 20 USD on your wallet. This amount can be used for your future orders. 3)Resend a replacement (No return) We can resend you a replacement but we kindly ask you cover partial cost of item and the shipping fee which is 64 USD. We will then arrange a shipment and send you an invoice if you choose this option. Can you please let me know your decision? You may first check the cost of returning item back to us before deciding. I look forward hearing from you. Thank you for your understanding. Best Regards Yuri Gearbest Customer Service http://www.gearbest.com/